Holiday Inn Lakeland I-4 Hotel/Conf Ctr

This hotel while convenient to my destination was essentially dirty. It was an old building that showed it's age. There was an addition that required 2 separate elevators to reach the second floor if you used a cart to move your bags to the room. The desk clerk when I checked in refused to provide me with a zero balance receipt when requested despite the fact that they still kept my credit card info on file. She was particularly rude and apathetic while she popped her gum during our conversation. I won't be back here again! read more

There are other hotels in the Lakeland area that seem a bit better for families.

This hotel group (SouthBeachGroup) is the worst hotel and should not even have a star rating. They do offer a spa, restaurant and bar, but all the extras are horrible! You must have someone stay the full night because it is at night that the demons come out! We did not get a wink of sleep because the lobby was a full bar. When all of the other bars closed for the evening, all of the people knew to go to the Chesterfield. The staff encourages this, so we were stuck with the noise and the smoke drifting into our room. Finally at 4:00 AM, we were able to get a few hours of sleep. The next morning, I had said something to the front desk, they said, that is what the hotel is known for. read more

Needs renovation.

The rooms and decor are in line with two star standards, but it is impossible to get away from strong cigarette odors. The beds are not as comfortable as other Holiday Inns Amenities like refrigerators or microwaves are located in random room and staff unable/unwilling to assign rooms to accommodate these even if asked ahead of time.

The entrance to this hotel experience needs work. It is not well defined. It is very narrow. The drive needs repair. A poor first impression can set up everything in a bad light. It is excellent.

If you are traveling on business and need just a place to rest and relax this is a good hotel. If you're wanting to have all the extras like good food, nice clean inviting restaurants, pool, exercise area then I wouldn't recommend. The staff was friendly enough but not really outgoing to make sure you were happy. Even though the restaurant "Dugout" was unkept, the staff was awesome and really friendly and outgoing, maybe they should have the front desk personnel take lessons from the two ladies we had contact with in the restaurant. read more

I asked for non-smoking and was put into smoking. I asked to change rooms and got one that had cockroaches in it. Most of the lamps did not work. Not "business traveler" friendly at all. When I checked out the manager passed me in the hall and asked if the loud fan in the hallway was bothering me. I said I was leaving. He didn't bother to follow up and seemed rather indifferent. The desk clerk also seemed indifferent and apathetic. read more

This hotel is inconveniently located on a divided highway so that multiple U-turns are necessary when arriving or leaving. The entire facility reeks of cigarette smoke, there are no fridges or microwaves in the rooms, and only one single-cup coffee package. There was hair in the bathroom sink and mold in the shower. The worst Holiday Inn I have ever seen! I would never, under any circumstances, stay at this hotel again! read more

I would never again stay at a Holiday Inn.