Holiday Inn Select Lynchburg

The hotel misrepresented that the pool was open; failed to provide housekeeping; was run down and the lobby furniture was threadbare.

The hotel staff was very friendly and helpful. There was only one working elevator, while at the same time there was three family reunions booked at the hotel. The bathroom smelled and there was hair in the bathtub drain.

It wouldn't take a lot of effort to make this hotel better. I come from Gwinnett county, GA where cigarette smoke isn't allowed in public buildings/restaurants. You should put all of the smokers on one floor.

The environment is good, breakfast was delicious. Very frustrating.

Awful, could not find reservation upon check in, restaurant was awful, the food was over salted. The lock to my room did not work, could be opened without a key. They did not process the incidental credit card given until I came down after having discovered my door did not lock.

It was an average hotel, with an above-average price, especially considering the location Lynchburg is not new York city. Telephone use instructions printed on the phone were wrong, so we could not call the desk. Television volume was set rather loud and could not be changed with or without the remote control.

The wait to check in, and the fact that it was on a one-way street were not good. The bedspread was kind of ratty looking for such a nice room and hotel. Everything else was very nice.

Bad Deal ...in multiple ways...1.... I was Billed twice for a one night stay...(over $230.00)2... I left my credit card at the front desk when checking in Saturday afternoon. I discovered it missing on Tuesday morning. The front desk did not bother to call my room to let me know. I only fond out after driving to my next destination 200 miles away. I called them and they said they had it. If I hadn't have called them I guess I would still be looking for it. They had my room number in the hotel they should have called me. They also had my home number. There is no excuse for this kind of behavior.....3...The air conditioner blew warm air. It was hot !I should have stayed at the sleep-inn and paid $50 less for a better room. read more

The hotel was decorated nicely. The bathrooms were updated and all was clean. The staff was efficient and friendly. The downstairs restaurant only served a breakfast buffet, but room service could have been ordered from the room. The location was not convenient to Liberty University which was the purpose of our trip.

We were placed in a less desirable room, with a terrible view. The breakfast served was very economical, compared to most hotels, but the service was very slow on one morning and on another morning, we overheard a manager having a contentious phone conversation with an employee -- not smart! The front desk people were mixed -- one person didn't appear to be able to figure out how to manage our pre-paid bill, but another was very nice with giving directions to a college site. Very mixed experience. Note to Holiday Inn -- Center of lobby looks kind of hooky with a fountain and fake plants around it -- just not elegant like they probably intended. read more