Hyatt Place Raleigh

The hotel was very clean. The room was nice. The staff was friendly. All in all it was a great stay.

The bathroom in the room didn't have a toilet seat, the floor was dirty. By the sink on the counter, there coffee splatter stains on the wall that didn't get cleaned. It was very dirty. They never locked the security door, and that frightened me. Other than that, it was what I was expecting out of the hotel.

This excellent concept hotel in a very busy area of Raleigh convenient to shopping, business, restaurants suffers from under performance - by its staff. The check in host concept is oddly awkward and cumbersome. Express check in kiosks(2 of them) were both out of order as the computer base was down. The singular worst part of this hotel is the staff that: A. Didn't care enough to attempt to make the hotel the best experience for their guests standing around the host station instead of assisting and B. Getting a huge attitude that guests were arriving expecting the breakfast service to be ready and open at 5 minutes before 7 on a Sunday morning. Frankly, the stations weren't ready at 20 after 7 but there was definitely no hurry to get things done - all met with a resentful leer. The trash bins in the breakfast area were overflowing at 7 AM - no interest in doing anything about it. Lazy, I think, is the best description for the checking and breakfast station staff. If you don't want to work, go home. read more

This hotel was excellenat and met all of our need very well. Wdid enjoy our stay very much.

The hotel was great; check-in and out was good. I just did not like the fact that my credit card was charged upfront for incidentals. They should have told me that it would be charged before I checked in! When I checked out the person at the desk said that we did not have any incidentals; but when I got home and checked my account; I was charged $25.