Hyatt Regency Calgary

The hotel staff were very friendly and the concierge were very knowledgeable, helpful and informative. The room was immaculate and the beds were incredibly comfortable. If you plan on dining and don't want to pay $5.00 for a small cup of orange juice, don't get room service. The food was pricey, but understandably for the quality of the hotel. Overall a really great night.

It works well for business travelers, but for a one-night stay at the end of a vacation (heading to airport the next day), it was more trouble than it was worth. Parking is in a parkade; getting off the downtown street into the busy front entrance area, wasn't nearly as easy as driving into a non-downtown area where there are simple parking lots at hotels. Front desk staff was very professional. We were accidentally assigned the same room as someone else who checked in at the same time - apparently due to the other people using a kiosk to check in at the same time we were checking in with the staff. So there was a second visit to the front desk to get that sorted out; we were upgraded to a nicer room without asking or expecting it. Meanwhile, it was getting later at night and it seemed like it was taking a while just to get into our room. Needing internet access to check our flight information for the following day, we noticed a card on the desk saying to check the guest services book for internet information. Unfortunately, the information was missing from the book in our room, as was all the other informations that would usually be found therein. It contained only the room service and restaurant info. I called the front desk and they offered to send up another book. I asked about the internet availability; however, only after walking to the business center did we learn that it was closed for the night. It would have been helpful if the hours had been given by phone. The next morning, I was startled when, after stepping out of the shower, a window washer showed up outside the 2 small bathroom windows (17th floor!). There are thing shades covering the bathroom windows; I could see the man, not sure if he could see me. It would have been nice to know that there would be window washing; this notice was provided at another hotel we stayed at previously. read more

The hotel is nicely decorated with several nice lounges, a lobby area great for sitting with a drink and a laptop, and an excellent fitness center with pool. Fine dining is also available on site.

Pleasantly surprised with an overall high quality experience.