Sam from Boerne,TX
November 23, 2009
Couple
9.0
Excellent restaurant and wait staff.
Poor bar and associated staff.
Excluding the bar and staff, the hotel personnel were very friendly and helpful. Location is nearly perfect and the public features of the hotel are thoughtfully placed and of high quality.
Katrina from Aurora,CO
November 19, 2009
Couple
10.0
Loved the atmosphere, the location, and the excellent staff.
There were toddlers in the lounge and restaurant brought by inattentive parents who whined, kicked and screamed for entire meals.
Beautiful, cozy living room lobby - spent a Sunday afternoon in front of the fireplace, reading papers and playing a board game. Lovely dinner in Luminaria, the hotel restaurant - excellent service and food. Staff was warm, efficient and welcoming - everyone, from housekeeping to valet parking attendants to wait staff, was absolutely professional and friendly. Can't wait to return! read more
Jennie from Walnut Creek,CA
October 21, 2009
Couple
Location.
Multiple mix ups and disappointments during our stay from incorrect keying for our room, credit card swapped with another guest.
Location is very good, but the rooms are very dark, and the service was mediocre. Multiple mix ups by hotel staff from keying for wrong room to mixing up our credit cards with another guest. Big disappointment for the price.
Robert from Seattle,WA
October 16, 2009
Couple
8.0
Great location.
Hidden service charges destroy the concept.
Nice for a remodeled hotel. Rooms kind of dark. Great location. $18 a day parking
and $12 a day Service charge. I understand the parking charge. It's in the middle of town and you don't need to bring a car. But the service charge destroys the concept. What's the sense of blind bidding for a hotel with hidden charges?
Kathryn from Chappell Hill,TX
September 25, 2009
Couple
9.0
The ambiance was perfect and the staff was excellent.
Our stay at this hotel was perfect. The decor is beautiful, the staff is attentive and friendly, the bed was comfortable and it is in a great location for tourists.
Brenda from Dallas,TX
August 18, 2009
Couple
10.0
Beautiful rooms with a large balcony. Great location and service.
Ruth from Kevil,KY
July 12, 2009
Couple
9.0
Close proximity to old-town plaza Santa Fe.
Valet parking only.
Excellent location, enjoyed shops in hotel, architecture and decor fit the locale well.
William from Warren,PA
July 8, 2009
Couple
10.0
Great location and wonderfully historic atmosphere.
Room was a little small, but was comfortable.
Jimmy from San Francisco,CA
June 20, 2009
Couple
9.0
Beautiful facility, friendly staff and very comfortable bed.
Brad from Phoenix,AZ
June 17, 2009
Couple
7.0
Great location, nice common areas, very clean and comfortable room and bed.
Mandatory valet, resort fee for extras which should be standard, pushed the best in town restaurant.
Great location within an easy walk to churches, and galleries and restaurants. Nice, clean property and room. Disappointed in the stated services for the resort fee which was maid's tip, wireless internet, business center and coffee. Hotel restaurant dinner food and service was nice but didn't live up to the one of the best in Santa Fe billing.