Residence Inn Alamo Plaza Downtown

All in all, my family enjoyed our stay. We always stay at Residence Inns when we travel. It met our expectations. The complimentary breakfast was the best I've had at any hotel.

Hotel provided good basic service. I stayed 5 nights. I enjoyed the extra room the suites afforded. The hotel is clean and the daily room cleanup was good. Cooking facilities are basic. The staff were friendly and very helpful. Pool is small and entry is through the social/breakfast lounge. The exercise equipment like bikes and stair steppers need to be upgraded or renewed.

Great helpful staff always try to accommodate individual needs. Groceries can be purchased at no extra charge - good if you prefer to eat healthy and not at huge expense. Plastic plates/utensils available, so breakfast could be taken away to eat where you wanted. Staff top thought!

I always like staying at Residence Inns they cost a bit more yet I am usually well taken care of and the hotel is clean. This was no different in the clean department. The hotel was very clean and neat. The hotel was within walking distance to many attractions that my adult children and I enjoyed. I was appalled that I would be charged $12 a day to park in a garage that was inconvenient and didn't even offer enough parking for all of its guests. In fact I was forced one evening to walk 2 blocks and park in an unsecured parking lot where I also had to pay $10 to park overnight. I then walked back to the hotel at midnight, in not the safest of neighborhoods and then was told by the housekeeper that she would not open the door for me unless I put down all my bags and dug out my key. The other problem that we had was with breakfast. The lines were huge and the food was not kept very warm. I had nowhere to sit and had to carry my food back to my room on the 11th floor. I sat down to eat found hair in my eggs and the OJ was water basically. The few minor problems I could have overlooked yet the price I paid for this room and when compared to other Residence Inn's that I have stayed at was so not up to the standard I had expected. read more

Great location, great room. Would definitely recommend to friends and family. It is a little overpriced, but I think it's because of the location being so close to the Riverwalk. Overall, I would stay there again.

OK, would not recommend to family or friends.

The hotel is great. Great location. Very comfortable and spacious rooms. Would recommend it to anyone except for the manager Sam. If anyone from the hotel reads this, get rid of Sam. I would not stay there again, or tell anyone else to stay there if Sam is the manager. All of his employees are great he is terrible. Get rid of Sam.

The room was clean and well located to attractions that we wanted to see. The staff was very friendly. The free breakfast that was offered in the morning was exceptional and the staff helped me find a table for my son and I to eat at during the early morning rush. I would like to say thank you to the staff again!!