Derek from Toronto,Canada
November 18, 2009
Solo Traveler
8.0
Close to everything!
Fitness center needed some attention.
Michelle from Delhi,Canada
November 18, 2009
Solo Traveler
8.0
The hotel staff was very helpful.
The pool was outdoor and we weren't aware of that before hand.
Steve from Belfast,NY
November 17, 2009
Couple
3.0
Location was walking distance to Blue Cross Arena.
Room was not very comfortable.
The hotel was conveniently located in the heart of Rochester, however the rating was too high for the quality. Our expectations were higher than the mediocre room quality and the sub-par service. Room walls are thin and adjoining room noise was a major distraction. Like most hotels food prices were high.
Rhoda from Denver,CO
November 3, 2009
Couple
2.0
Nothing.
Insufficient elevators. non functional heating/cooling system - had to keep window open on 5th floor w/ no screen. Dingy. Needs updating.
Hotel was frankly unsafe due to insufficient elevators to service amount of rooms. Also, the heating/cooling system for each room did not work. Once the heat was on in the overall building, you were not able to cool down your room. We were told to open the giant window in a room on the fifth floor! The window had no screen which was a safety issue and also caused us to be wakened by garbage truck noise. Decor was dingy and outdated. I needed a microwave and had to use the employee microwave in some back room non-public space. Bad experience overall. read more
Terry Lavender Klaw from Haddon Heights,NJ
October 28, 2009
Family Traveling with Teens
10.0
Excellent bed & pillows, professional yet friendly staff.
Parking (or lack of) needs to be reconsidered.
For my purposes ( combo leisure & business) the hotel is in an ideal location. The room is very comfortable and clean, good view of Genesee River. The staff is efficient and accommodating---I hope to stay there again.
Tom from Glenmont,NY
October 28, 2009
Business Traveler
4.0
Good downtown location.
Dirty, old, worn out, dated.
Not even close to a 3.5 Star Hotel.
John from Gibsonia,PA
October 28, 2009
Family Traveling with Young Children
3.0
Not 3.5 stars. Room was 80 degrees and no AC was available.
Not a 3.5 star hotel. A 2 star at best. Food was good at restaurant. Room had no AC and was 80 degrees. Complained to staff and all they said was sorry. Room was okay but a little dated.
Jeannette from Lodi,CA
October 19, 2009
Family Traveling with Young Children
1.0
Nothing.
The only thing upscale about this hotel was the entry, and the hotel lobby. The rooms were very old and out dated. It had stained furniture and the carpets were filthy. It can use a major face lift.
Tara from Gilbert,AZ
October 18, 2009
Solo Traveler
1.0
The courtesy of Lynelle.
Loud music, uncomfortable beds, outdated decor, a rude staff member who was not sympathetic to our needs.
This hotel was not what I had expected at all! I have stayed in numerous conference resorts and this one did not meet my expectations at all! The decor was in dire need of an update, the beds were extremely uncomfortable, and the environment was all together loud. One evening during our stay loud music was playing which prevented us from falling asleep in a timely manner. Delaying our plans for the following day due to lack of much needed sleep. When calling the front desk the manager stated, there is a wedding and it will not be over until 1:00AM. He offered no apology and was very rude! If you are a business traveler do not stay here! read more
Beth from Brooklyn,NY
October 16, 2009
Couple
8.0
Mattress and quilt very comfy.
Friday night too much noise from martial arts event, Sat night noise from neighbor's TV.
Reviews of Rochester Plaza Hotel And Conference Center
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