Sandos Caracol Eco-Resort & Spa - All Inclusive

I really enjoyed the evening entertainment as well as the staff. They were extremely friendly and accommodating.

Upon arrival, we were swarmed by the "concierge." In reality, they are the sales team and apparently work on commission. They were quite aggressive and time consuming because if you need a cab, the bellhop is given a signal to wait until the sales person has a word with you, making you a captive audience. You're told, "it's going to take awhile," and then comes the hard sell; excursions, a 40%-50% savings on future stays, etc. The truth is, there are about 25-30 cabs waiting only steps away, but out of sight, of the hotel entrance and those cabs aren't called until the bellhop is told to do so. Had we eaten at a hospital cafeteria, it would have far surpassed what was offered. The food was bland at best and frankly, the worst food I'd ever eaten in a hotel, and I travel a lot. This was a most unpleasant experience, unless you like to drink to excess, I can't see the appeal of this place whatsoever and certainly won't be back. Furthermore, as a travel writer, I'm making sure to include this bit in any future articles. Thank you for the chance to leave comments. read more

It was a wonderful 5 days and we would & plan to return.

Overall, my experience at the hotel was positive. The only major complaint that I have is the food. As a vegetarian, there weren't that many options for me, they should be more accommodating. The food was not that healthy.

This hotel almost ruined our vacation. Sheets were dirty but were never changed despite our request. Toilet seat and lid fell off numerous times but we were not given a new room, just fixed poorly each time. Restaurants were dirty, and the food was recycled from meal to meal and not good. The beach was poorly maintained. We did not receive the number of towels we requested despite our requests. read more

We were wowed by this hotel. Large grounds with several pools and bars to choose from, yet felt small and easy to Navigate. The food was very good for mass produced fare. Service was excellent. Our room was large and comfortable with marble on the floors and in the bathroom. This allowed parents with small children to "play dumb" and frequent this pool anyway. Fortunately most people respected the rule but considering there were about 4 or 5 other pools for parents to choose from- the resort really needed to work harder on ensuring the comfort of those who chose to travel without their kids and enforce this policy at this one pool. The only other negative would be the lack of cleanliness at the tables in the buffet restaurants. These had white tablecloths that got very dirty throughout the meal times and weren't changed. What are tablecloths doing on tables that are, by Nature, going to be used several times in one hour by different parties. read more

Nice beach, facilities, entertainment and exceptional staff. Clean everywhere. Not a super luxury resort but definitely one for families and people on a budget who want a very good overall experience. The only reason to avoid this resort is if you expect a Four Seasons experience and would be disappointed with anything less. For the rest of the vacationing public it's fantastic. read more

For my first exp. at a all inclusive resort, this was a great deal.