Patrick from Austin,TX
October 1, 2009
Solo Traveler
8.0
It had a good location, as long as you didn't walk up Taylor St from market.
Tiny elevators.
Very nice, I would stay again. Room was not large but was big enough.
Philip from Seattle,WA
September 24, 2009
Couple
8.0
The room was attractive and well equipped with Aveda products.
Helen from Reno,NV
September 21, 2009
Couple
9.0
Extremely convenient location.
Excellent hotel for price point. Bathroom a little small. Decor good, staff friendly & efficient.
Gary from Minneapolis,MN
September 16, 2009
Solo Traveler
9.0
Excellent service, clean and cozy rooms.
Amalia from Brampton,Canada
September 4, 2009
Family Traveling with Teens
9.0
Very well run, attractive activities, clean, excellent staff and location.
My spouse was in a wheelchair due to an injury - The hotel room was a bit small and the bathroom not fit for a wheelchair.
We were incredibly impressed with the Serrano staff, the hotel building, the activities. The staff made every effort to make the visitors feel like they belong to the Kimpton community. There were kid friendly activities (games and a Wii station). The location is great. We did not try the concierge services or room service but I am certain we would have not been disappointed. The beds, linen, pillows and toiletries are top quality - I know it's funny, but I could sleep on the hotel pillows - I usually travel with my pillow. The hotel is very elegant all throughout - made me very interested about the Kimpton club. There is coffee in the lobby in the morning, a wine tasting break in the afternoon.... I mean, these people know how to make you feel part of something great. I think we were very lucky to have had the opportunity to stay at this hotel. Thank you priceline ! read more
Terry from Santa Rosa,CA
September 4, 2009
Business Traveler
10.0
I found the TV remote confusing. It appear to be designed to sell movies more than just be a convenient remote.
Karen from Grand Rapids,MN
August 22, 2009
Family Traveling with Teens
8.0
Bed was comfortable and nice robes
Bathrooms were small
Nice quality hotel with pretty good location-a little close to the edge of the Tenderloin district. Close to car rentals, Union square,Bart,Cable cars.MOre like a 3-3.5 star not a 4 star hotel.
Rebecca from Verdun,Canada
August 22, 2009
Couple
9.0
The games theme was really a nice touch. Whenever we had to wait in the lobby we would play Jenga! It was fun.
You must pay for use of the internet in their business center.
Overall, a great hotel. We very much enjoyed our stay. Our room was spacious and clean. Hotel staff was very kind and friendly. Games theme and wine tasting in the evenings were a great touch. Would definately stay here again. My only quam is paying almost $6 for 15 minutes of internet use at their business center. Certain hotels offer the first 15 minutes for free.
Jacob from Van Nuys,CA
August 19, 2009
Couple
7.0
The wine hour and views.
The neighborhood was very rough.
This is a decent hotel. The rooms are nice but very small. It was hard to locate a free electrical socket in the room. The room view was decent.
Kennard from Allston,MA
August 18, 2009
Solo Traveler
3.0
nice general atmosphere, lots of toys for children
very expensive for a tiny room
we got a room that might have been a broom closet before. it was so small that you could barely walk around the bed
Reviews of Serrano Hotel, A Kimpton Hotel
(1 - 10 of 259 reviews)