Sara from Excelsior,MN
September 28, 2009
Family Traveling with Teens
8.0
Everything had to be delivered by "room service" + a tip (Ice etc)
Convenient (1 block from T stop). Clean. A lot of staff doing upkeep type tasks during day hours. Very quiet. Good location for walking. Didn't like the desk computer (keyboard on the screen). Breakfast was over priced for minimal buffet (big time). Menu was OK. Great coffee. In general it was a pleasant experience. Mom and adult daughter vacation. Had a couple of maintenance issues and staff came right up and fixed them. Took 1 hour to get room service. Seemed like an eternity. Didn't actually show up until we called and wondered where the food was. read more
Hannah from Keene,NH
September 28, 2009
Business Traveler
10.0
Amazing staff, beautiful rooms and fabulous suite.
Steve from South Burlington,VT
September 20, 2009
Couple
10.0
The staff people were wonderful. Everyone went out of their way to make us feel welcome and our stay pleasant.
The air system was somewhat noisy.
Margaret from Arbutus,MD
September 17, 2009
Business Traveler
8.0
Staff were wonderful and I got a nice free upgrade.
Online concierge, WiFi and safe in room didn't work, tub was old and dirty.
Lovely old boutique hotel in a great location. Staff are a cut above most hotels. Elevators and some fixtures are a little old and creaky, but that adds to the historic charm. I got a free upgrade to a suite and my room was very lovely though I had no view. Only flaws were that the online concierge service, WiFi and safe in my room did not work properly and the tub was older and less clean than the other, newer bathroom fixtures. Restaurants in hotel are good, but very expensive. read more
Keith from Stow,MA
September 1, 2009
Couple
9.0
The bed was very comfortable.
The service at breakfast was fairly slow.
Andrea from Santa Clara,CA
August 24, 2009
Couple
9.0
My room was more like an apartment. It had a hallway, closets, sitting room, bedroom, separate bath, and even a bar in an alcove
the view from my window (an alley)
This is a fabulous place to stay in a great location in Boston. The bed was extremely comfortable, the A/C was already on and we never needed to adjust it in the week we stayed. The staff were all very friendly and helpful.
Susan from Albuqerque,NM
August 4, 2009
Couple
10.0
It was more than expected.
This hotel is ideal. The staff is great and the accomidations were wonderful.
Ruth from River Hills,WI
July 10, 2009
Business Traveler
10.0
My stay at the Eliot was simply superb in every way! The staff were polite and very accommodating, and the suite was lovely, quiet and elegant.
Ross from Atlanta,GA
June 15, 2009
Business Traveler
10.0
Convenient and beautiful location along tree and brownstone-lined Commerce Avenue.
Lobby is well-decorated and staffed but not large.
The Eliot Hotel very much adheres to old-school hospitality. I was always greeted with personal service that didn't make me feel crowded. The doorman knew me by my second day and would manage to ask me where I was headed and if I needed directions or recommendations without me feeling put upon. The building façade is old, but the hotel is anything but. The interior has been nicely renovated, and the rooms are very comfortable. read more
Nancy from Winchester,MA
April 29, 2009
Couple
1.0
Location.
Room.
Our room was the first one off the main lobby on the first floor, next to the elevator shaft so it was quite noisy. Further, the bathroom was filthy and there was nothing but a flimsy sheet/duvet (no comforter) for a bed cover.
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