The Metropolitan Hotel

The Staff is very helpful, the public areas very nice. However the rooms are dated and what you notice in the lower quality hotels is the age of the air conditioner. These AC/Heat units are about 300 years old and make so much noise that is all you can hear (maybe thats a good thing as this place is dead on the end of the SE -> NW runway. Its a 2 star, maybe a 2.5 star.

Overall not the best experience; first room hadn't been cleaned and had to wait for a different room. Room interiors seemed dated. Wireless internet was advertised but did not work. Wired internet was hit or miss. Luke-warm shower in the morning. All this combined with a mandatory energy fee made it an overall poor experience.

Location good proximity to airport. Needs a lot of updating and make the restaurant more appealing to dine in. Replace linens in rooms.

I was very disappointed. I cld to let them know that my plane didn't arrive until 11:30 so that the play pen could be in my room and ready for me. Once I got to my room it was 87 degrees in there. I was told to they keep the air off to save money. You would think when its as hot as it was they would lower it for a traveler that was coming in with small children. The room never cooled down and when we woke up in the morning it was still 80 degrees. I didn't sleep because I was so miserable and my kids cried for over an hour they were so hot and miserable. I told the manager in the morning and she said they would pass on the information but did nothing further to accommodate me. If I had known pricing my room was going to get me such a cheap room I never would have done it. Also, the whole first floor reaked of smoke so not a nice way to enter in to the hotel as well as having the smell go all the way up in the elevator. read more