Uncle Billys Hilo Bay

Good hotel. Oldish hotel. Nice view.

Nice older hotel. Great view of the bay. The loud birds can either be irritating or soothing depending on your view. The room was large, but there were tiny ants everywhere in the bathroom.

The room was excellent: quiet, with comfortable bed and outstanding service. It's not the Ritz - but if you are looking for the relaxed, easy-going Big Island hotel on Hilo bay. The family atmosphere is wonderful - the staff made me feel really welcome and, as a woman traveling alone, very safe. It was an easy place to kick back and enjoy Hawaii.

We planned on staying several more days, but didn't as parking was very difficult, the breakfast consisted of no cereals, ran out of fruit and the main dining area closed for breakfast. Coffee in room, but no sugar or creamer.

First time we came to see room with friends it was smelly 2nd floor room. Our room was better hotel could use newer furniture.

It's what I expected. They need to clean up their rooms but staff is friendly and helpful. No improvement needed there.

This stay is my worst experience. The very first day I spent almost 2 hour trying to find a parking space at nearby street (not even in their so-called parking lot). Virtually there is no parking lot at all. Even on the street, it's so limited. I had to park at illegal spots. So during the night, I can't stop thinking if I will see my car next morning. When I asked staff, they just told you that you have to park on the street. The room is dirty and rusty. There is no power outlet I can use to recharge my camera and phone because the only 2 outlets available is so rusty. Stay away from this hotel. read more

Though the room was pre-paid, the front desk would not check us in unless we pay a much higher walk-in rate. (it's not his responsibility to verify reservations he said) he claimed that later their so-called confirmation department will then confirm my pre-paid reservation and refund the extra charges, not in next hour, not by next morning but sometime next week. Same story was experienced by another party checking in at the same time, and their reservation was booked through another big, well-known agency; we both had to call our agencies and had them made the front desk to check us in, and still we spent more then half hour standing there arguing with the rude staff. It's a fishy hotel, unfriendly signs every where calling unregistered guests trespassers and stating that they will charge for extra towels. Visible dirt and black grout in bathroom. Dirtiest ever kopi pond in the center, a mosquito heaven. Do not ruin your vacation by staying in this depressing old dump. read more

I think this hotel was perfect in it ambiance because so many places are making multi-million dollar renovations, additions or even rebuilding and that takes away from the history and old-school atmosphere that the islands are. If you want that go to side and lose the charm and history and drive farther to the National park. But, the island is huge and you would be wise to stay here in Hilo, relax, go to the farmers market and take the short drive to the National park, beaches, and saddle road to start up to the observatories. read more