Best Western Innsuites Hotel Yuma

Very basic hotel. Asked for 2 queen room, got 1 king & had to ask for switch. Room OK, but mold in the bathroom unacceptable & not a problem even to hotel staff. Pool nice, but not enough towels. Exercise room is an after thought. Not well maintained.

OK as we were gone most of the day, we had a great room location on the ground floor around from the pool and snack bar. Liked that they had a happy hour with free drinks in the late afternoon.

A little maintenance was required on the room that we stayed in. The sink was plugged, tiles in the bathtub were broken, the exhaust fan needed replacing and the walls in the bathroom required paint. However the location, condition of the lobby, restaurant and pool areas were fine. Beds were comfortable.

We would never stay here again, nor would we recommend it to anyone. The place was old, did not feel clean and it was very noisy from interstate trucks and traffic. The noisy bathroom fan could not be turned off. It had noisy walkways outside our room, the front door had a gap so huge the wind was blowing in, the glass windows are terrible and so thin that it didn't seem like the windows were closed. The housekeeping staff laughed loudly and slammed doors, waking us early every morning. Though it has been recently renovated, things were put together in such a shabby way that things were already falling apart and not working properly. The phone didn't work, light bulbs were missing, etc. This is the only place on our travels we've locked up our laptop, as it just didn't have a secure feel to it. We went to the hotel breakfast and were not greeted. In fact, when we asked questions, we felt as if we were imposing. We've never had such unfriendly service at a hotel breakfast. We stayed for six nights and couldn't wait to leave. read more

Has much of what would be expected of a 5 star ROOM. Room size is a bit on the small side if you have children.

We were so pleased with this hotel. Especially the happy hour and breakfast. They even provided free bottled water and Bath and Body works loation and shampoo. What fun it that!!

Was very modern and clean, overall very nice.

All in all a good stay. free happy hour from 5-6:30 and good location. Free breakfast with decent food. Can get a little loud at night cause people would arrive late and drag their suitcases along the walkway which would be loud but other than that a great stay

Best Western always meets our family expectations we recomend it to anybody.