Holiday Inn Richmond

The hotel location is good for business traveler.

Overall a bit shabby and out of date. There were some nice touches, but it needs some upgrades. I would not stay there again. Free breakfast buffet was not so good, and the breakfast staff was helpful, but very loud for my tastes.

I needed a late check in and my room was held for me.
Lady at the front desk was helpful and engaging. I ask her for directions to the place I was going the next day. She had an emergency to handle right then but said she'd print the directions and I'd have them in the morning. The directions were there as promised.

We checked in late and the front desk staff was very warm and welcoming. It was typical nice Holiday Inn throughout the hotel. However, when we got to our room the heat was not on and the room was frigid and did not warm up most of the night. We had a room with two double beds and one bed was terrible worn with visible springs. The other bed was better but still hard. We were given a coupon to have breakfast in the on-site restaurant. The food fare was fine but we were surprised that the service was so attentive. It was better than most free breakfasts offered by hotels/motels. We were given fresh orange juice upon being seated at a table with linen tablecloth and cloth napkins. It was fun! read more

Needs to be updated, repairs to work-out equipment needed. Restaurant needs separation from smoky bar and smoking area of dining area. Walls are thin and any noise from room next door can be disruptive to sleep.

Clean, new, relatively economical. The free breakfast was good and I would recommend it as a good safe.

I was very impressed with the over all attractiveness of the hotel, the staff's attention to detail, its "newness" and cleanliness, and the full-service and delicious complementary breakfast with not one, but two waitresses.