Jeannie from Carthage,TX
October 21, 2009
Couple
8.0
It was very close to the event we were attending.
The bathroom was not very clean.
The hotel and staff was all very nice.
Scott from Plano,TX
September 28, 2009
Couple
9.0
it was a great room, clean and comfortable! The included breakfast is excellent! Great location!
They really like you to check out on time.
I've stayed in alot of extravagant places. Overall, you get more than what you pay for. I don't ever recall saying that. Hopefully it wasn't good luck.
Mike from Lewisville,TX
July 1, 2009
Couple
8.0
Location and
cleanliness of room.
Lisa from Fayetteville,AR
May 19, 2009
Solo Traveler
8.0
Wonderfully friendly staff and prompt shuttle service
Outdated & dirty bathrooms, dirty lobby, missing spa at pool.
It's in the middle of everything. The staff is exceptionally friendly. The spa shown in pool photos was not there, and the complimentary drink advertised was not offered. Also, the free breakfast is only for two people in your room.
Rhonda from Erath,LA
March 24, 2009
Couple
1.0
Some staff was friendly.
Door leading to outside could just be pulled open. Very safe!
Room stunk cigarette smoke, which we were supposed to be in a non smoking room, carpet throughout hotel was dirty & very old, husband & I agree we will not stay here again, needs a lot of renovation!
Abilene, Tx
September 30, 2008
Solo Traveler
2.0
The lobby looked nice.
It is old and a lot of stuff did not work.
It is nice when you first walk in and that is about it. It is really old and you can tell. There were 3 lamps in the room out of which only one worked, the TV went out on the 1st morning we were there and on the 2nd morning there was no hot water. We told them about the TV and nothing was ever done. We will not stay here again!
Duane
September 24, 2008
Couple
7.0
I have stayed here before. It is near casino I wanted to visit.
Check in could have been easier. The clerk seemed to be busy trying to do other things at the same time.
Kenny
September 24, 2008
Couple
9.0
Friendly prompt service.
Shower nozzles did not work.
Quiet and nice atmosphere.
Desirae
August 6, 2008
Couple
10.0
This hotel was great! the shuttle service will take you anywere you want. We did have to take a taxi once due to the shuttle being in use, which was expected. The only down fall we had was when we got there for check in at 3 we had to wait for about an hour for our room to even be ready. Staff was very helpful and freindly! We plan to stay here next time!
Holly
March 20, 2008
Family Traveling with Young Children
8.0
We liked that the room had a kitchenette, living room, and bedroom space; which we did not necessarily set out for.
We requested a non-smoking room, and the room was definitely smoked in. But we arrived too late to change rooms.
We enjoyed what little time we spent in the hotel. The front desk receptionist was not very friendly at check in and that was the only staff we encountered while there. If you definitely want a non-smoking room, you should check out some of the all non-smoking hotels in the area.
Reviews of Best Western Chateau Suite Hotel
(1 - 10 of 13 reviews)