Econo Lodge Tonawanda

Room provided was smoking room inspite of booking for non-smoking room. Bathroom door knob was broken and manager was not friendly.

I requested a Jacuzzi room, got the oldest one in there, had to request towels for it and ashtrays for a smoking room and received plastic cups and told to put water in them. My door lock did not work and had to get access to the room through the front desk.V

I certainly wouldn't recommend this motel to anyone I knew as it is in need of repair.

I was very disappointed with this hotel and room to the point I did not stay. The room stunk and was dirty. It had water damage, significant, on the ceiling. Carpets were dirty and bedspreads obviously not cleaned in some time. No non smoking available. Traveling with a young asthma sufferer we could in no way stay in that room. The dirty and mold would have triggered an attack. read more

No differentiation between smoking and non-smoking rooms; asked a room with 2 beds and was given a room with 1 bed; was definitely an economy hotel. Refrigerator in room was a plus. Staff seemed responsive when I informed them of the non working features in the room. Breakfast was limited in options.

This motel really needs to work on housekeeping. When I arrived, the tile floor was dirty, there was a 1/2 of a hoagie in the fridge, the coffee maker was not cleaned, and someone elses pants were hanging behind the bathroom door. In addition, I left on Saturday to go to a graduation with my family. When I returned around 11pm at night the beds were not made, the rug was not vacuumed, my garbage was overflowing and the towels were still on the bathroom floor. When I called the office to complain, the lady said she doesn't know if she had someone to come and clean. I responded she better find someone because I wasn't planning in sleeping in that filth. A few minutes later two workers did come and clean the room. It seems to me that they do not put too much detail into the overall cleaning of a room. read more

Hotel is economy but not value for the money. The bathroom did not have a exhaust and therefore was not usable after one person had used it. I don't understand how can somebody construct a toilet like that.

Very friendly staff, great location (if you have a car) mall and other facilities within driving. We took cabs, got expensive, still a very friendly, clean and well maintained. Undergoing construction to add a second level but didn't cause any problems with our stay. Great for the price.

For the price it was good, we ended up with smoking room which wasn't great but the room was decent, the linen was clean, the walls were pretty dirty, there were handprints on the bathroom doors. Loved the fact that it had a microwave and fridge, big plus there, and the bathroom was clean. The continental breakfast was a little short, good cereal but stale muffins and donuts; a bagel would have been nice. read more