Tito from Westerville,OH
October 14, 2009
Solo Traveler
4.0
Good location for seeing fun parts of Raleigh.
Hate to say, it had a roach in room. Terrible front desk check in. She literally tied shoe while checking me in.
I have stayed in this hotel a number of times, but it has hit the wall. I felt terrible bringing my friends along and staying at this place as it seemed more run down than just a few months ago. A roach in the room, care free staff at front desk. I also had an issue with the address on the invoice reading another state as my address. When I asked the front desk person, she said it is the address for the credit card and that she just didn't have time time change it at check-in. Not comforting. While the location was great, I will stay somewhere else next time. Not worth the fear of taking home roaches and the fear of paying for the rooms TWICE because of the disinterest of the hotel staff. read more
Teresa from Boone,NC
June 12, 2009
Business Traveler
7.0
The staff was friendly and the hotel was conveniently located.
Courtney
October 3, 2008
Solo Traveler
9.0
The staff is very friendly.
The elevators are extremely slow.
Barbara
September 21, 2008
Business Traveler
7.0
It was a non smoking hotel.
The bath tub paint is pealing off.
Everything was good but the bathroom tub. It was quiet and smell nice.
Jeanne
September 11, 2008
Couple
4.0
The rooms were large, most part was clean, the staff was receptive responsive and friendly.
The exercise room was not kept up. There were no clean towels on the rack (all were dirty), the TV was broken. One of the elevators wasn't working.
There was a large bowel movement in the toilet when first checked in with one of our party. The exercise room was not kept up, the towels were dirty and the TV broken. One of the elevators was broken for a day, but the rooms were large and staff was very friendly.
John
August 15, 2008
Couple
1.0
Location.
Rude staff.
I waited for 10 minutes at the front desk (only person in line) while the staff finished something else and took phone calls. Housekeeping came by 1 hour before check out and was annoyed (as judged by her nasty comments) about us not being ready yet. I'll stay at the Best Western next time. It's less attractive but they treat you better.
Debbie
June 17, 2008
Family Traveling with Young Children
1.0
Newly renovated rooms were great.
No warning that pool was under construction prior to our arrival with 2 kids. ran out of deck area bar for party. Room service not delivered in AM.
This hotel usually is a favorite of ours. We mainly stayed here because of 2 small kids, hotel is on the water, supposed to be a fun, summer weekend. My kids raided the vending machine for breakfast then room service can about 40 minutes later with our order. It was just a mess of a weekend that we were trying to make nice for our boys who were leaving for camp for a month. Some great time they had! Will not stay at this hotel again. read more
Nabeel
June 1, 2008
Business Traveler
1.0
The AC worked and free internet service was a plus. Bed sheets were clean.
Filthy washroom, dirty carpet, smelly room.
I will not recommend this hotel to anyone. The room carpet had stains and the worst part was the restroom. They toilet seat was broken. Overall it was a bad experience -- I am lucky as it was only one night.
Justin
May 22, 2008
Couple
9.0
Location and view from room, easy internet connection.
Noise level, bathtub needed replacement or repair.
If one is looking for location in Downtown Raleigh, this hotel definitely has it. The front staff seemed courteous enough and fulfilled any requests we made. The view from our room was excellent, overlooking the state capitol. The noise level of the other guest was bad at times. This may have been due to the graduation commencements at one of the many colleges in town occurring the weekend of our stay. Also, the bathtub in the room had low water pressure and was in serious need of repair or replacement with the liner of the tub peeling off. Overall I was pleased and would consider staying here again. read more
Wayne
May 13, 2008
Couple
8.0
The view from room and restaurant.
None.
Great location, walking distance to allot of entertainment. The staff was courteous and efficient.
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