Best Western Garden Inn & Suites

The room was clean and the furniture was comfortable. The bathroom was also clean and the shower had great water pressure. No problem with drains. The continental breakfast was enjoyable, they had a Texas shaped waffle maker!

We were originally placed in a room that had a problem with draining shower/tub drain. The water just would not go down. After 45 minutes, the water was still not going down. We were moved to another room that had the same problem. The second room also had clogged shower/tub drain (even though it was not to the same extent as the first room). When I brought it up to the front desk attendant, she said hair gets caught there & blocks water flow (implying it was my family's hair). When I asked for a small discount to make up for this disgusting inconvenience, I was told that I should have informed housekeeping so they can unclog. My feeling is that housekeeping should have caught this when they cleaned the tub. Based on past experience, I know that this type of clogging usually doesn't happen at one time. This hotel needs to understand that it's their responsibility to make sure ALL of the room items & amenities are working properly prior to their customers' arrival, and not wait for the customer to report a bad experience. If a bad experience occurs, they should be open to discounting the room rate. My request was going to be for 10-15% discount only. Other hotels that I have stayed at for business purposes provide satisfaction guarantees that would have covered this. read more