Villa La Estancia

Excellent location and view of the Arc.

The service at this hotel was terrible. None of our requests were accommodated, and because the hotel was being converted into time-shares, they employees had no interest in maintaining a resort-like atmosphere. More irritating was the lack of cable and internet service after a tropical storm blew through. Again, the staff seemed to maintain no interest in providing the amenities. I would never recommend this hotel. read more

Highly recommend for a romantic, spa resort.

The resort was beautiful and offered a great opportunity to relax. As mentioned before the prices at the restaurants and market on site were too expensive. We would have dined more often at them if the prices were lower. The hotel staff made us feel like family and they were one of the reasons we truly enjoyed our visit.

This hotel was very nice and for the most part clean. Their was not a lot of wait staff to offer service to you, you had to ask them for service.

I left my bathing suits there, when I got home I called and never heard back from them after I was told they would call me in an hour.

We ordered grilled cheese sandwiches and they were not grilled they were microwave. Tried room service again and they took over an hour to bring coffee. When they cleaned the room, they only left 1 towel so we called for more and they took almost 2 hours. So we had to go and find the maid and then she only brought us 2 additional towels when we requested 4. The beds were as hard as a rock. There was no trash can in the room. The only trash can was in the bathroom. read more

This hotel was top notch. The rooms were very clean with a great view. Short 10 to 15 minute walk to downtown. Amazing swimming pools and hot tubs.

Facility was clean, well maintained, good service, good location, would stay there again.