W Montreal

A time capsule of mid 90s cutting edge design, the W is a futuristic getaway that will entertain anybody with retro science fiction tastes.

My girlfriend recommended that we stay at the W in Montreal. I had not stayed at a W before, and I was looking forward to what I had heard was an interesting design, and a 4 star property. I called for reservations and decided to upgrade to your Fabulous Suite. I own three waterfront restaurants on the west coast of Florida that serve approximately 2500 people a day and I understand full well that it is our people who control the customer's experience. On arrival I found your hotel was all that I had expected and more on the design side. The desk clerk was very friendly and a manager welcomed me as a Starwood Gold member. Our room was nice. We had appetizers at the bar on Friday night and they were excellent. Your bar tender was very friendly. I was very impressed with the presentation and quality of each dish. It was not long before we both began to feel like your property was more show than do. I was extremely impressed with your whatever, whenever concept. I told myself that that was quite bold, as I am sure there are customers, who at times, really put that to the test. What I found, the longer I stayed, was that the slogan, and the experience couldn¿t have been farther apart. As you have stated, there are a lot of places that your guest can choose to stay. I have been a customer at the Ritz and Four Seasons for many years and have always felt that they set the standard for 4 star service. Your room was comparable or higher priced to the median room there and your service level is simple unacceptable. It became clear to both of us that while your staff was very attractive, and on the surface they seemed to be doing the right things, they, in many cases, either did not have their heart in it, or they just didn't care. The first problem occurred when I made a very simple reques, on what I think was our second morning in the hotel. I ordered a cup of coffee, and a pot of Earl Grey breakfast tea. I am not a coffee drinker and I went through. read more

This was the best hotel I have ever stayed in. It cannot be explained. It is very futuristic and very neat.
I will most definitely stay here everytime im near one.