A "somewhat healthy alternative to fast food", this "bustling" deli chain dishes out a "broad variety" of "delicious hot soups", "wonderful" sandwiches and "tempting" desserts in a "family-friendly" setting that offsets the generic "cookie-cutter" digs and "lackadaisical" service; foes find the branches "maddeningly inconsistent" and feel the fare "has gone downhill over the years."