"It may be a chain", but it's a "well-oiled" one and "always busy" thanks to its "tasty", "reliable", "modern" Chinese fare ("check out the lettuce wraps") served in a relatively "upscale" environment that's "loud" but "fun"; just be aware that service "varies", and the wise advise "make reservations or you'll wait"; N.B. a new kids' menu helps the bottom line; the Pinecrest venue was recently remodeled.