Waldorf London Hilton

Great location, helpful staff. Showing some signs of wear. In the bar the seat cushion was frayed. For a 5 star hotel this should be taken care of immediately.

The location and reputation of this hotel by name is good. However, the rooms don't live up to the expectations.

Centrally located in the West End. Excellent and Professional management. Got a great price on Priceline then paid an extra 40 pounds per night for upgrade which resulted in us obtaining a junior suite. What a combo play.

The hotel was gorgeous, fantastic and centrally located. However, the "Queen" bed was actually 2 twin or small double beds pushed together. It kept separating throughout the night. Also, there was noise from the floor above us was quite bad; poor sound proofing in the hotel allowed this noise to be very loud in the room. The final issue was a maid knocked on the door at around 7:45 am, I went to answer the door and 2 seconds later she was opening the door. Now, I did not have the Do Not Disturb light lit, but it was early and over 4 hours before official checkout time and we were not checked out. While the people there were overall very nice and treated us great, I would not stay there agatin, primarily over the bed issue. I don't expect (2) twin beds as a queen bed; it is just not acceptable for a 4 star hotel. ...read more

Half the hotel was under renovation. The executive room was modern and clean. Excellent location but not on the river which I prefer.

Nice hotel, but not 5 star as it is rated. Furniture was worn and stained in my suite. Had to unplug a lamp to charge phone or computer.