Whitehall Hotel

Only one working elevator. Took over 30 minutes to get down from the 15th floor as elevator could only accomodate 8 people each trip. Would never stay there again. Elevator was nonfunctioning for over 24 hours and the staff had no backup plan or resolution

The location is wonderful and the hotel is lovely.

Great location with an outstanding staff to make the stay welcome and comfortable. Michigan Avenue shops and restaurants just steps away and the nightlife on Rush street just steps away in the opposit direction. You couldn't ask for more.

Beautiful restored old building into boutique hotel, location and staff were great. The king superior room was average for the high-price. Comfortable bed, clean bathroom.

I would look for other options in this price range/location

I will not be returning to this hotel. I was amazed at how rude and unorganized the hotel staff were. There was only one employee there who seemed to know what he was doing and he was the front desk clerk who checked me in, otherwise, the place is run by people who have no clue how to operate a hotel. I reserved two rooms under my name and had there were 6 women total staying in the two rooms. We did not violate any hotel policies or rules, yet the head of security called the room to inform me that we could not make any noise and we were not allowed to have any more ice. For a hotel that doesn't have ice machines, I was confused as to why myself and those I was staying with were denied access to ice!!?? The head of security also threated me over the phone saying that if we made any noise at all, we would be kicked out and my credit card would not be refunded. When I checked out, I asked if it was standard policy to have guests threatened and treated like a group of children. No one knew what I was talking about and they acted like I was making up the entire situation. As for the staff in the restaurant, look out. They spill coffee on people and drop dishes full of food on the floor. The whole experience was a nightmare. ...read more

This is hotel truely for a business trip or a family with older (15+) children. It is a clean hotel with a great location for a downtown Chicago experience. We parked the car in the valet parking and left it there. We used the train system to get around town-which is the only way to go. We did not spend much time there-not any activties such as a pool, as we understood from the web site. The beds were hard as a rock! Our backs ached from lying on them! The pillows were comfortable though. The customer service was great, we requested extra towels and they were brought to us within 10 minutes. As I said before this hotel definately caters to a business person or a group of people (15+) that is in town to "do the town of Chicago." ...read more

Rooms were quiet. I like that they had a "no party" rule, so we adults can get some sleep :-). Nice staff as well. Clean. I'd stay there again for sure. Thanks Whitehall

I would stay here again. The room was very clean, the bed was very comfortable, and it had everything I needed. Mini fridge, hair dryer, good quality towels, good lighting in the bathroom, good blinds to keep the room dark for sleeping. The staff was also very friendly. The doorman recommended local bars and check-in and check-out were both quick and convenient.